Get advice

You can make an appointment by calling us on 0141 889 2121, contacting us through our "email us" form, or booking an appointment online through one of the below links.

You can also visit the Citizens Advice website or Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more

Make online booking
If you want to have an appointment at a specific time, you can use our online booking tool. You can choose a telephone or face-to-face appointment to suit your needs.

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice.

Follow the links below to use our online booking system to make an appointment for one of our offices or outreach locations. For information on office locations and opening hours please see the Visiting Us page.

Useful information to help us advise you

We want to give you the right advice and information as soon as possible. To help us do this, it’s useful to have information about your problem to hand.

When you contact us for help. What we’ll need to see or know depends on the issue: here are some examples of the kinds of things we may ask you for.*

*(Adapted with thanks from list created by Dundee Citizens Advice Bureau)

  • Details of your income
  • Proof of income: page slips/benefit/tax credit details
  • Details of all those that you owe money to (creditors)
  • Copies of original credit agreements
  • Copies of any Court papers
  • Details of household expenditure/bills (food, utilities, etc)
  • Copies of any correspondence you have received

  • If you rent your home: tenancy agreement/letters from your landlord
  • If you own your home: mortgage details and title deeds
  • Proof of income: pay slips/benefit/tax credit details

  • Employment contract
  • Details of any disciplinary/grievance/dismissal issues
  • Any recent letters from employers
  • Staff handbook
  • Copies of employment tribunal applications (if relevant)
  • Proof of income: pay slips/benefit/tax credit details

  • Full details of the goods or services causing the problem
  • Copies of any contracts or credit agreements
  • Any recent letters in connection with the problem
  • Proof of purchase
  • Proof of income: pay slips/benefit/tax credit details

  • All letters from Home Office
  • Passport (if applicable), details of any visas or permits
  • Proof of income/National Asylum Support Service support : pay slips/benefit/tax credit details
  • Family and personal issues
  • Any paperwork/letters relating to the issue
  • Copies of original agreements
  • Proof of income: pay slips/benefit/tax credit details

  • Decision letters that you are not happy with or wish to challenge – this is essential
  • All letters from Department for Work and Pensions (DWP)/Social Security Scotland
  • Bank Statement (latest copy)
  • Details of any savings
  • Tenancy Agreement/Mortgage details
  • Proof of income: pay slips/benefit/tax credit details
  • Welfare benefits check
  • If you would like us to check that you are receiving the benefits and tax credits to which you are entitled, please bring the following information for everyone living in your home.
  • Dates of birth
  • Employment status (employed or self-employed)
  • Number of hours worked
  • Gross income from employment for last tax year – April 6 to April 5 (A P60 form will provide this or if self-employed, last year’s accounts)
  • Gross income for this year. A payslip is preferred. Estimate if self-employed
  • If you are receiving benefits at present, please bring all the benefit award letters
    Child care costs. Please bring something to show that the carer is fully approved along with how much you pay them.
  • Investment income. Details of investments and latest interest payments. Bank statements may be the best way to show this.
  • Rental agreement or current mortgage repayment
  • Council tax bill

Any paperwork/letters/correspondence relating to the issue
 

Our Services

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Benefits

Talk to us about issues with your benefits, or get information on Universal Credit and child benefit.

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Debt and money

Discuss how to better manage your debt or get money advice from our trained specialists.

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Housing

Get advice about mortgage difficulties, private sector tenancies or complaining about your neighbours.

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Work

We'll help you address all types of workplace problems, including issues with discrimination or redundancy.

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Law and courts

Speak to us for guidance on a variety of legal matters, from legal aid and human rights, to civil court procedure.

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Consumer

We can guide you on making a complaint about faulty goods or bad service.

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Immigration

Immigration issues can be serious and time critical. You can speak to our advisers for help. 

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Health

Find out how to make a complaint about healthcare, to understand your NHS patient rights or to discuss private healthcare.

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Family

Access support for a variety of family issues, from getting child maintenance to ending a relationship.

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Pension Wise

Pension Wise is the UK Government scheme that gives free and impartial guidance about your pension options.

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Legal Clinic

Legal processes can be daunting. We can offer you advice to navigate the Scottish legal system.